QuickStart, set up and connections. Legend Options. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Broadband and TV deals. i don’t have a virgin media wall socket. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Manage Your Account. Security. There are no virgin sockets on the wall. Virgin Media Wall Socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Stay safe online. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The cable fits in the socket shown in the image attached. We've taken the front of the box off and inside there is an isolator but nothing else. Security matters. John_GS. Please there is no virgin media wall socket and I don't know how to go about the installation. Looks like the pin has come out from an old termination cap. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. If however the socket itself has been removed you will need assistance. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hi, I just received my hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 3: HDMI to your TV. There were many cable companies that originally built the networks in the early 1990s. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. Or if the other end of the white cable is in a more useful. Switched On Families. Entertain me; Broadband Deals. Wall socket. A TV360 box requires 3 connections. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Browse Virgin Media Virgin. Manage Your Account. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). We're here to help. These are the parts I could find, they were screwed into the end on the coaxial cable. I spoke to 3 customer service people yesterday and none could help. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Learn more. Browse Virgin Media Virgin Media Community. Cihank617. I’ve just lived into my new house and received my Virgin box. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Manage Your Account. - 5201249. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Community. Options. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. My Virgin Media App. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Hey Juanr, thank you for. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Virgin Media: TiVo® service. I'm a Very Insightful Person, I'm here to share. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. There is a cable on the right of the box coming from the outside. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Ethernet is ideal & recommended, reliable wireless is fine. My pc is uptaris with my wife card i get about 300-400. Don’t plug the power cable into a plug socket yet. That is a rooftop aerial outlet for Freeview TV. Plug the cables into the Hub. I will private message you now to confirm your details. I can’t push - 5368162. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Stay safe online. Manage Your Account. Even sitting in the room above the router, the WiFi was dreadful. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). on 01-02-2023 14:26. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. For a wires-free alternative, you could use a cordless phone setup. The cable going in will be a double. The block box on second picture is an amplifier for terrestrial TV. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. You need a small spanner to remove this. Turn on your TV and get connected. 0. Subscribe to RSS Feed;. Packages. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I have looked everywhere but can't seem to find one. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Its a flat £25 charge to move the connection points and rebalance power levels. cable from wall. I don't have a virgin media socket on 17-12-2022 10:38. on 30-09-2022 14:24. Learn more. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. I am so sorry to hear that you seem to be missing a wall socket in the home. Stream from Virgin Media. ” I did not get a silver terminator cap in my packaging to send back. Sign in . Tudor. I don’t have a virgin media socket on my wall; Options. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I can only find the TV socket. however as you still get a line from the wall socket there's a chance the migration has not completed yet. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. If it is a loose cable only, you will need one of these to connect the Quickstart cable. on 30-12-2022 13:41. I ordered a broadband only package because it said I could self install the kit. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Follow these steps to install your virgin Media Broadband, TV and Phone service. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Options. Broadband and phone deals. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Mobile Your Account. - 5156775. Thank you. Have I helped? Click Mark as Helpful Answer or use Kudos. I don’t seem to have a Virgin Media Wall socket in my house. We would like to show you a description here but the site won’t allow us. I presume. Stream from Virgin Media. 1 [or 192. Go to virginmedia. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Tudor. Hi @bingoman000. I have looked everywhere but can't seem to find one. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Re: No virgin media wall socket. I don't see a virgin media wall socket. This so calle. Just moved in to new (rental) flat. Sometimes you'll just have a wire coming in rather than a wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I am so sorry to hear that you seem to be missing a wall socket in the home. Account - Cable. This seems to be the only way that i can speak to someone about the issue. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you can get Quickstart, you can choose one of two delivery options. However, I do not have any of the specified wall sockets available. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 23-10-2022 13:36. Go to virginmedia. It probably goes into another room in the house. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. All forum topics; Previous topic; Next topic; 1 REPLY 1. Socket should be on the underside. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. B&Q are running low on these however. 0800 052 1734-----Damaged Wall socket. I only found an openreach mastersocket 5c in the flat. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. RedTomato said: I removed my Virgin cable about a month ago. Hub 3. I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop;. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. . Joining in Options. Managing Your Account - Cable. Entertain me; Broadband Deals. . on 08-01-2023 20:46. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 3 minutes ago. I can only find the TV socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Please help. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. SpeedProbably for a TV box connection. Virgin Media Wall Socket. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. on 15-11-2022 18:53. Phone. 6. Options. Let us know if there's any further issues. I've got the same problem as above. Virgin Media Community. My router does now provide internet but the light is always yellow and it. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 0 Kudos. Account - Mobile. When phone connected to the wall socket, no dial. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. When phone connected to the wall socket, no dial. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Call the Pre-installation and delivery team on 0800 052 1734. I don't work for Virgin Media. . Would I be able. Virgin Media; My Virgin Media; Shop; Help; Virgin. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I have the new one as I. there is brown box outside but the cables are not coming in . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. How long will the QuickStart installation take me? WiFi Hub - 30 mins. But I have no Virgin Media Wall socket in my - 5383603. All forum topics; Previous topic; Next topic; 2. Browse Virgin Media Virgin Media Community. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. My Virgin Media App. Switched On Families. 19 minutes ago. Virgin Media Wall Socket Example 2. Had my kit sent to a home we’ve just moved into. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. There must have been a previous installation or you would not have been offered a self install. The openreach socket can take a landline cable or an ethernet cable. Tudor. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse Virgin Media Virgin Media Community. Please help. Virgin Media Community. Hi all, when I signed up for Virgin Media, it said the service was available at my house. You need to go outside and locate the brown or grey omnibox on the wall. If you're not a customer, and you're looking to check if we supply your address, you can check here. I've selected self installation and have realised I have no vm wall socket. Removed before I moved in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 minutes ago. I don't see a virgin media wall socket. on 15-02-2022 10:03. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Need a Virgin Media Wall Socket Go to solution. com. You won't be able to convert as Virgin Media use a different infrastructure network to BT. . QuickStart, set up and connections. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 0 Kudos Reply. on 01-12-2022 11:22. There are multiple different branded wall boxes inside our flat but none. You have at least tested the ringing capacitor issue in the diagnostic process. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. 0 Kudos Reply. If you have been given a Quickstart pack,. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Browse Virgin Media Virgin Media Community. I have taken a look on our side and I can see you have an engineer. I'm a Very Insightful Person, I'm here to share knowledge. The wall socket is - 5109379. . Virgin Media Quickstart set up. Virgin wall socket Tashamegan. Feb 22, 2022. Turn on and start the Box. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Plug the cordless base. . My Virgin Media App. Feb 22, 2022. I. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. i dont have the box on the wall that you need to plug it into - 5040054. Customer since 1993. The phone number doesn't connect you. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Account -. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Check service status. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. He could see the set up I already had. 0 Kudos Reply. I'm currently renovating my living room, including the electrics. Disappointing but not unexpected. Re: No Virgin Media wall socket internally. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Sign in . I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Either way. You have at least tested the ringing capacitor issue in the diagnostic process. Turn on and start the hub. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. RedTomato said: I removed my Virgin cable about a month ago. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. 0800 052 1734-----Fibre phone Adaptor - different rooms. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The box and cables may have been removed by the previous occupiers. kkd1. The cable fits in the socket shown in the image attached. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. We recently applied for a virgin package of tv, phone and broadband. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. One of them was Telewest. 1 Kudo Reply. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Security matters. 0 Kudos Reply. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Options. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Virgin offers self-install to properties that have recently had a service. Everything is freshly decorated and the telly, internet and TV work fine. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Virgin Mobile. Browse Virgin Media Virgin Media Community. I'm very sorry you don't have the wall socket. The box and cables may have been removed by the previous occupiers. Virgin Media; My Virgin Media; Shop;. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Whichever is the most suitable. Live TV uses co-ax cables. Get the Hub ready by connecting the wires. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There must have been a previous installation or you would not have been offered a self install. My Virgin Media App. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No virgin media wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Thank you. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. First picture is telephone socket which is now not used. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. . Also there will be an external, often brown, omnibox. These do not work. If no. Account - Cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.